Temex Ceramics management is strongly commited to promoting quality and the environmental approach. Convinced that our development is closely linked with our customer satisfaction, we keep a watchful eye on both market and customer trends, needs, evolutions in requirements.

Management Policy

Quality Policy
Top management is deeply involved in achieving quality objectives. We carefully follow customer satisfaction scoring and we encourage all initiatives to permanently improve our processes. That is explained in our quality policy.
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Environment Policy
Top management is involved in environmental challenges as well. Reducing waste disposal, promoting waste selection, reducing emissions and energy consumption results in targeted improvements. This approach is described in our environmental policy.
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System manuals

Quality Manual
Our quality manual details the architecture and organisation of our company, to meet the requirements of ISO9001 standard. This manuel is available for anyone who wishes to know more about how our company works.
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Environmental Manual
Our environmental manual presents an overview of our environment management system. It is available for free for those who want to better understand our environmental approach.
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Registrations

ISO9001 v2000 registration
Our Company has been ISO9001-certified since early 1992. This is a long tradition that every member of the company is proud of.
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ISO14001 v2004 registration
Our Company received ISO14001 standard certification in 1997. The main goal is to reduce waste emissions, to promote an environmental approach at early stage in design, and to accompany our customers in improvement, in a spirit of partnership.
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We listen to our customers
At Temex Ceramics, we regard any remark from our customers as an opportunity to improve ourselves. To get the right and relevant information from the market and customers, a "Customer Satisfaction" questionnaire is available online to get feedback. Our e-mail box is posted to send this form back to us, along with any other suggestion or claim.
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Process Change Notification / Design Change Notification
Download PCN/DCN